Last Updated: May 15, 2023

1. Introduction

At Mobile Recharge AE, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile recharge services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Identifiable Information: Name, email address, telephone number, billing address, payment details, and any other information you voluntarily provide to us.
• Account Information: Username, password, account preferences, and transaction history.
• Usage Data: Information about how you use our website, services, and mobile application, including your browsing actions, search queries, and viewing patterns.
• Device Information: Information about your computer, mobile device, or other device used to access our Service, including IP address, browser type, operating system, and device identifiers.
• Location Data: Geographical information when you use our services, which may be collected through GPS, IP address, or other methods.

3. How We Collect Information

We collect information through various methods, including:

• Direct Interactions: Information you provide when you create an account, make a purchase, contact customer service, or respond to surveys.
• Automated Technologies: Information collected automatically through cookies, web beacons, and other tracking technologies when you visit our website or use our application.
• Third Parties: Information we may receive from third-party service providers, business partners, or publicly available sources.

4. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your account registration and transactions
• Provide, maintain, and improve our services
• Personalize your experience and deliver content relevant to your interests
• Communicate with you about your account, updates to our services, and promotional offers
• Monitor and analyze usage patterns and trends to enhance user experience
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations and enforce our terms and policies

5. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Telecom Operators: To process your mobile recharge requests, we share necessary information with the relevant telecom operators.
• Payment Processors: To process your payments, we share payment information with secure third-party payment processors.
• Service Providers: Companies that provide services on our behalf, such as hosting, data analysis, customer service, and marketing assistance.
• Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: When required to do so by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include data encryption, firewalls, secure server facilities, and regular security assessments.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to erase your personal data
• The right to restrict the processing of your data
• The right to data portability
• The right to object to processing of your data
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data to the UAE and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

11. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Phone: +971 50 123 4567

Address: Sheikh Zayed Road, Dubai Internet City, Dubai, UAE